Scentsy Netherlands Expansion FAQScentsy Netherlands FAQ

Scentsy Europe is expanding to open the Netherlands in the autumn of 2019.  Here are a few answers to common questions including when will Scentsy Netherlands open, how much does it cost to sign up to join, and a few other questions to help consultants as well as potential consultants be prepared to launch Scentsy in the Netherlands. 

Questions and Answers:

When can I start promoting Scentsy in the Netherlands? Anytime! Just keep in mind that new Netherlands Consultants can’t officially join Scentsy until late fall 2019.

Can I start promoting my Scentsy business in the Netherlands on social media (i.e. Facebook, Craigslist, Pinterest, etc.) or via word-of-mouth? Go for it!

How much is a Starter Kit in the Netherlands? €99 (VAT inclusive, plus shipping).

When can I start recruiting new Consultants in the Netherlands? You can start having opportunity conversations at any time, but you must have an active PWS and complete the International Sponsor Agreement to sponsor new Consultants in the Netherlands. New Netherlands Consultants can join starting in late fall 2019.

When can new Consultants begin enrolling in the Netherlands, and when can they start selling Scentsy products? Your friends, family, customers and acquaintances can join as Netherlands Consultants and sell Scentsy products starting in late fall 2019.

How do I sell products to or sponsor someone the Netherlands? To sell and/or sponsor outside of your home country, you must agree to a Cross-Border Agreement. There are two types of Cross-Border Agreements: In-Region and Out-of-Region. The In-Region Cross Border Agreement allows Consultants to sell and sponsor in other countries within their home region. The Out-of-Region Cross-Border Agreement allows Consultants to sponsor (but not sell) outside their home region. There is a fee, in addition to monthly Personal Website (PWS) fees, to support this service. To add the Netherlands, go to the Account tab of your Workstation and scroll down to the “International” section. See the Cross-Border Sponsoring Outside Your Region training document on the Business References tab of the Training Center for detailed instructions.

How can new Consultants enroll?  All new Consultants must join under a current Scentsy Consultant on the Consultant’s Personal Website (PWS) — click Join to get started. What Scentsy region will the Netherlands be associated with? The Netherlands will belong to Region 2. See below:

• Region 1: The United States and its territories, Canada and Mexico

• Region 2: Austria, France, Germany, Ireland, the Netherlands, Spain and the UK

• Region 3: Australia and New Zealand

You may sponsor new Consultants outside of your home country only if you have a Cross-Border Agreement for that country and paid the subscription fee. You may not sell Scentsy products outside your home region.

How old do you have to be to join as a Consultant in the Netherlands? At least 18 years of age.

How do you find people in the Netherlands who may want to join Scentsy? You are encouraged to talk to your friends and contacts about becoming a Scentsy Consultant and promote the opportunity on social media sites. Please remember, you may not purchase email, phone or direct mail lists to contact people you do not know personally.

• Acceptable: I live in the U.S. and my mother lives in the Netherlands. She talks with some of her friends about the great opportunity Scentsy is and refers them to join under me because I have the Region 2 Cross-Border Agreement.

• NOT acceptable: I live in the U.S. and my mother lives in the Netherlands. She forwards a generic email from me to all the employees in her company about joining Scentsy. 

I have contacts in the Netherlands I would like to sponsor, but I don’t speak Dutch; I speak English. How can I support them? If you subscribe to the International Service Fee Agreement for the Netherlands, you will be able to view the Netherlands version of your Workstation and Personal Website (PWS) in Dutch or English. Also, please note that more than 90% of the Netherlands residents also speak English.

Will my PWS support the Netherlands? Your PWS will have the capability to support the Netherlands as soon as you accept the Cross-Border Agreement for a country and pay the international service fee.

Can new Netherlands Consultants attend Scentsy Family Reunion (SFR) in Amsterdam? Yes! We have reserved space at SFR (Aug. 16-17) for all new Netherlands Consultants who are interested in attending. They can walk-in and register the day of the event. Please invite potential new team members to join you as a guest or attend on their own to experience Scentsy for themselves.

Will Consultants in the Netherlands be able to earn the Shooting Star and Scentsational Start awards? Yes. The Consultant Guide for the Netherlands will include specifics about each of the awards and how to achieve them.

What business tools will be available for Consultants in the Netherlands? New Netherlands Consultants will be able to purchase a variety of business tools from Scentsy Success, including catalogs, order forms, Host and Join brochures, Consultant Start Guides and Product Training Guides — just to mention a few. 

What other tools will be available to new Consultants? Just like all of Scentsy Europe, Consultants in the Netherlands will have access to their own Scentsy Workstation and may subscribe to a Personal Website (PWS).

What product programs will be available in the Netherlands? The Netherlands will have all the same programs currently available throughout Scentsy Europe, including Scent of the Month, Scentsy Club, Whiff Box, limited-time offers and The Disney Collection.

Will Maven be available in the Netherlands? Yes. Although the Maven app is only available in English, Scentsy catalogs will be accessible through Maven for all Scentsy Europe countries, including the Netherlands.

How will Consultants in the Netherlands be supported? Our dedicated Netherlands Consultant Support team (located in our Scentsy Call Center in Poland) will be available from 9 a.m. to 5 p.m. local time Monday through Friday. They may also be reached by submitting a ticket through your Workstation or emailing

Is there a Scentsy Netherlands Facebook group? Yes. The “Official Scentsy Consultants – Netherlands” group will be linked to the Scentsy Family Consultant Facebook page and available for new Consultants to join in late fall 2019.

What languages are spoken in the Netherlands? The official language is Dutch. English is also widely spoken by more than 90% of the population.

What currency is used in the Netherlands? The Netherlands uses the euro as its form of currency.

How are items taxed in the Netherlands? Netherlands has a Value Added Tax (VAT) of 21%. In the Netherlands, the listed price of products includes the 21% VAT.

What will the Personal Retail Volume (PRV) product offering be for Scentsy in the Netherlands? The Netherlands will launch with the same product offering as the rest of Scentsy Europe.

Will Scentsy Europe products have Dutch on the packaging? All new products for the Autumn/Winter 2019 Catalogue season in Europe will include Dutch on the labels and packaging. All continuing products in Europe that will be available in the Netherlands for the Autumn/Winter 2019 Catalogue season will include either a Dutch insert or will be updated with Dutch on the label.

How does a customer in the Netherlands order from my PWS if I am a Scentsy Europe Consultant? If you are enrolled to sell in the Netherlands with a Cross-Border Agreement, any customer in the Netherlands will be able to select their country from the “Country/Language” drop-down box in the upper right-hand corner of your PWS, and then order products from you as usual. 

How do I place an order in my Workstation for the Netherlands if I am a Scentsy Europe Consultant? If you are enrolled to sell in the Netherlands with a Cross-Border Agreement, you will be able to select the country for which you are placing the order in the “Select Country/Language” drop-down box (upper right-hand corner of the Workstation).

What are the Host Reward levels in the Netherlands? *Host Rewards are based on VAT-inclusive sales.

Where will products ship from? Products shipped to the Netherlands will ship from our shipping facility in the Netherlands.

What are the shipping costs in the Netherlands? *For orders sent directly to a customer instead of to the primary shipping address chosen by the Consultant. The shipping charges listed are VAT inclusive. Shipments are limited to within Netherlands.

How will commissions be calculated in the Netherlands? Scentsy has a global compensation plan designed to support multiple countries. The commission calculation is: PRV x commission percentage x peg rate = commission amount in local currency. The peg rate for the Netherlands is 1.19.

Want to learn more about Scentsy in Europe?  Here are a few pages to help answer your questions, and feel free to contact me if there’s any way I can assist you!

Scentsy Europe info

Join my Scentsy Europe team 

Scentsy in the Netherlands

~ Becky Sattler,

Scentsy Star Director